FAQs
How long does the design process take?
Timelines vary by package:
Design Concept – 3 business days
Listing Design – 1 week
Listing + EBC Standard – 2 weeks
Premium Package – 3 weeks
We start once we receive all your product info and direction. Quick feedback helps us stay on schedule.
What do I need to provide for the design?
We need:
Product photos (high-quality images & dimensions)
Competitor examples (if available)
Your preferences (branding, style, color schemes)
Click here for the full list of requirements
How many revisions do I get?
Each package includes a set number of revision rounds — these include all edits to layout, style, and composition:
Design Concept: 3 total rounds
Listing Design: 3 total rounds
Listing + EBC Standard: 5 total rounds
Premium Package: Unlimited revisions within 21 days
Need more? Additional rounds are available for $50 each.
Do I get the source files?
Yes! You receive ready-to-use PNG files plus editable PSD & AI files for future modifications.
How does the hero image testing work?
We design 3 different versions of your main (hero) image and run a real-world preference test to see which one performs best. This test is conducted among a general audience to understand what grabs attention and drives clicks.
You’ll receive the results along with our recommendation on the strongest option — based on real user feedback, not guesswork.
Note: This test compares our own designs, not against competitors, to keep it fast, focused, and cost-effective.
Can I get more edits than what's included in my package?
Yes, absolutely! If you'd like to make more changes after using your included revision rounds, you can purchase additional revision rounds for $50 each.
We’ll make sure everything stays clear and transparent.
How do I get started?
Just click “Start My Project” and fill out a short brief. Once we have your product info, we’ll reach out within 1 business day to begin.